Help Center

Registration and sign-in

How attendees register and sign back in

Attendees start with their email address. New people fill in your registration form, and people who already registered go straight back to the event. Send us your registration questions and email wording, and we build the form and emails.

How it works

Everyone enters through the start page. The site checks the email address, then opens the form or signs the person back in, with no password or separate login page.

  1. Enter an email

    On the start page, in your brand

  2. New email

    Fill in the form

    Your registration questions, then Register

    Email already registered

    Signed back in

    Straight away, or with a sign-in link or text code if your site asks for one

  3. Confirmation email

    Sent right after registering, with the event details and a calendar card

  4. Lands on the event

    A lobby, main stage or a page just for their group

Your registration form

When someone enters an email we haven't seen, the form appears in place of the email field. It can be three fields or thirty. This is the short version on the demo site. Hover over a number to see what it marks.

The demo start page after a new email is entered: a message saying there is no account yet, fields for first name, last name and work email, a Register button, and a help phone number at the top right
New registration on demo.jumbo.live
  1. Welcome lineShown only to new people. Send us the wording you'd like
  2. Your questionsAny mix of the question types below. Required ones are marked
  3. Register buttonIn your brand color. The label can change, like Save my seat
  4. Help contactA phone number or email for anyone who gets stuck

What to send us for the form

  • Every question, in orderWith the answer choices for each one. A spreadsheet or document is fine
  • Which are requiredKeep it short. Every required question costs you a few sign-ups
  • Questions for some people onlyFor example, a dietary question that appears only for people attending the dinner
  • LimitsSeat caps for sessions or meals, and what should happen when one fills

Question types we can use

Short answerName, title, organization
ChoicesPick one or pick several, as buttons, a list or checkboxes
DropdownLong lists like country or state
Date and phoneChecked as people type
File uploadA headshot, a resume or a signed form
AgreementA checkbox for terms, photo consent or a code of conduct

After someone registers

People are confirmed the moment they press Register. Before registration opens, we set these up with you, and the notice to your team is optional.

Confirmation email

Event details, an add-to-calendar card and a link back to the site. We send you a test first.

A thank-you page

What to expect next, with a link to the agenda or lobby.

A notice to your team

An email for each new registration, if you'd like one. Tell us which addresses should get it.

Who can register

By default anyone with the link can register. When an event is for a known group, we can narrow it in one of these ways.

Open

Anyone with the link

The usual choice for public events. Share the link anywhere.

Guest list

Listed emails or domains

Only addresses you give us can register, or everyone at a domain like example.org.

Access codes

A code to get in

We generate codes and you hand them out, for example one batch for each partner organization.

Where people land

After signing in, people go to one page you choose, usually the lobby or main stage. Different groups can land in different places, based on their segment. We set up a list like this one with you.

  • SpeakersSpeaker lounge
  • SponsorsSponsor hub
  • Day 2 onlyDay 2 agenda
  • Everyone elseMain stage

When someone can't get in

Almost every sign-in problem comes down to the email address. These steps solve most of them. If they don't, send us the person's name and email and we'll sort it out.

Ask the attendee to

  • Use the email they registered withA work and a personal address count as two different people
  • Check junk and spamFor the confirmation email or sign-in link
  • Try another browserOr a different device, if a page won't load

We can

  • Send a fresh sign-in linkIt signs them straight in
  • Fix their recordA misspelled email, a changed name or a move to another session
  • Look into anything elseEmail [email protected] with the details